While ConstructVR makes every attempt to respond to issues in a timely manner, we understand that your high priority projects need access to immediate support.
When working with world-class companies where deployment support and availability are paramount to the success of your project, our support staff is dedicated to seamlessly scaling your deployments. We have provided a list of resources that can augment your deployments and help ensure your project is a success.
Technical Support Quick Links:
A severity one (1) issue is a problem that occurs which prevents business operations.
|2 hours||2 hours||1 hour|
A severity two (2) issue is a problem that occurs which severely impacts business operations.
|8 hours||8 hours||4 hours|
A severity three (3) issue is a problem that occurs which either causes partial or non-critical loss of functionality.
|12 hours||12 hours||12 hours|
|4||A severity four (4) issue is a question, feature recommendation, documentation error or other non-impacting issue.||24 hours||24 hours||24 hours|
|Support Feature||Standard SLA||Premium SLA||Enterprise SLA|
|Weekend coverage (24/7)|
|Dedicated Account Manager|
|Issue Status Reports|
|Regular Health Checks|
|1 Hour Mission Critical Response *|